Tom van Laer answers the question posed after his post of 17th October, 2012
Thank you, Abhijin, for this interesting question.
Depending on your age and memory, developments in the modern marketing industry seem radically new or reassuringly old. To me the past five years have seemed like the former. I perceive a new deal: Whereas in the past 150 years, media have been pushed to people, today consumers get to be part of the conversation. Using a Facebook-inspired approach, I argue that companies can piggyback on social actions by online users, because people ultimately influence people.